One of the differences with living in a Champlain Housing Trust apartment is the relationship we have with our residents. We conduct an annual survey to understand how we’re doing from our residents’ perspectives, and to identify ways in which we can better engage with people living in our housing and what we can do to build community.
In January, after a year of service and work, we formally amended our by-laws to create the Rental Resident Advisory Committee to assist and guide this work. This Committee of residents represent communities across CHT’s portfolio and they review the survey results, provide additional advice, and deepen our understanding of what residents want or need.
This year 746 of our residents responded to the annual survey, which means that 40% of our residents participated. This information is shared with our Board of Directors and staff to inform our work supporting residents.
Overall the survey results showed residents’ satisfaction with the condition of their properties, property management, and maintenance staff. 91% of respondents rated the condition of their property as average or better than average.
To keep us informed on how to support you, please reach out to your property manager or Resident Engagement Manager Kristen Ciambella.